HantsHelp4Vulnerable Helpline


Wednesday 1st April 2020 


Coronavirus Hampshire Helpline - How can I get help?
A new helpline is now available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.

The Coronavirus Hampshire Helpline (Hantshelp4vulnerable) can be contacted on:

0333 370 4000
The helpline* is available seven days a week, from 9am-5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues

The Government has also identified some people who are 'extremely vulnerable' to getting seriously ill from Coronavirus because of an underlying health condition such as COPD, certain cancers and auto-immune conditions, and pregnant women with underlying health conditions. Those in this group will have been contacted by the NHS to request that they should not leave home for at least 12 weeks, and have been advised that if they do not have friends, family or neighbours who can provide support, they can register for help to access food, medicine and social contact via gov.uk/coronavirus-extremely-vulnerable.

What sort of help will I get?

The Hampshire helpline is for frail or vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.

If you need urgent food supplies, you can expect to receive a food box, typically containing:

UHT milk
Long life orange juice
Plus urgent household necessities if needed eg shower gel
Wherever possible, special dietary requirements will be met.

Keeping Safe

It is vital that if you are giving, or receiving help, you take precautions to ensure your safety and those of others.

We urge all volunteers to adhere to Government's (LINK) guidance on how to volunteer safely.

Your local Council for Voluntary Service (LINK) will also be able to provide information and support.

If you are receiving help, you should follow the Government's social distancing and hygiene guidance. Do not let anyone into your home, unless you have confirmation that they are a registered professional or representative of a recognised Voluntary / Community sector organisation. Be cautious and curious and ask volunteers for proof of ID.

If you are 'extremely vulnerable' you should register your support needs via the national Government website - gov.uk/coronavirus-extremely-vulnerable 

You can keep up to date with the latest Government guidance via www.gov.uk/coronavirus

If you're worried you have Coronavirus, follow the NHS advice www.nhs.uk/conditions/coronavirus-covid-19/

*Please note the service is for people currently residing in the county of Hampshire. If you are a resident of Southampton, Portsmouth or the Isle of Wight, and call the number above, you will be signposted to their respective local support numbers.

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the County Council's:
Adult Social Care Service on 0300 555 1386.
This should only be used if you are without food or need urgent assistance.